Frequently Asked Questions

All appointments must be booked online.

No phone tag, no waiting rooms — just click here to request one.

If you’re a new or prospective patient, the best way to reach us is through our contact form or email. We’re a small practice, so we may not answer live calls — but leave a voicemail with your name, number, and a quick message, and we’ll get back to you within 1–2 clinic days.

Current patients: Please use the secure patient portal to message us directly.

Clinic Hours

By appointment only — Monday through Friday, with limited evening slots on Tuesdays.

Admin Hours

Tuesday through Thursday | 10 AM – 3 PM (EST)

This is when we check emails, process forms, and handle non-urgent stuff.

Closed on weekends and all federally recognized holidays.

All appointments are scheduled in Eastern Time (EST/EDT) — regardless of where you are.

We currently provide care in Arizona, Florida, and Washington.

You must be physically located in one of those states during your appointment, or it will be canceled and billed as a late/no-show.

Nope — everything is done via secure video. Same quality care, more flexibility, less hassle.

Nope. Jade is a psychiatric nurse practitioner with a doctorate in advanced practice nursing. She assesses, diagnoses, prescribes, and offers therapeutic support — all through care that’s collaborative, thorough, and deeply human.

We ask for at least 48 business hours’ notice if you need to cancel or reschedule. No-shows or late cancels will be charged a $150 fee 

Life happens — we get it. But time is reserved just for you, and late changes affect others waiting for care.

 View our full cancellation policy and pricing here.

We are in network with the following insurance providers: 

• AETNA
• CARELON
• CIGNA
• OPTUM
• OSCAR
• OXFORD HEALTH PLANS
• UNITED HEALTHCARE

No problem.

• Initial Eval (90 mins): $350

• Extended Follow-ups (60 mins): $250

• Follow-ups (30 mins): $175

• Med checks (15 mins): $150

If you’re out-of-network, we can give you a superbill for possible reimbursement through your insurance.

A credit card is required to book. We charge the card on file at the time of service — including any copays, missed appointments, or admin services. Failed payments may result in added fees.

We primarily treat adults 18–64.

We do offer some care for older adults, but more complex geriatric cases may need a specialist referral.

We treat:

• ADHD
• Anxiety
• Depression
• OCD
• PTSD
• Insomnia
• Burnout
• Panic attacks
• Mood swings (not bipolar I)

Jade also has specialized experience working with veterans, military families, and BIPOC mental health.

We do not treat:

• Psychotic disorders
• Active suicidal/self-harming behaviors
• Dementia
• Severe eating disorders
• Severe bipolar I or II
• Substance use disorders

No. We do not complete letters or evaluations for:

• Disability claims
• Court/legal purposes
• Emotional support animals
• Security clearances
• Forensic assessments

We only do evaluations for treatment purposes.

We also do NOT provide letters for emotional support animals. 

Yes — with two important caveats:

1. We do thorough psych evaluations and offer the QbCheck test to support diagnosis. If symptoms are complex, you may be referred for full neuropsych testing elsewhere.
2. We only offer non-stimulant options in Arizona & Washington, when appropriate.

Yes — but only with a follow-up to interpret your results.

It’s cash pay only, and we do not provide superbills for reimbursement.

Sometimes — but only when appropriate, and only in Florida.

We DO NOT prescribe or continue any controlled medications in Arizona or Washington.

We DO NOT prescribe or continue benzodiazepines (Xanax, Ativan) or controlled sleep meds (Ambien, Lunesta) in any state.