Frequently Asked Questions

ALL appointment requests must be made online.

Request your appointment here

The best way to reach us as a new or perspective patients is through our contact form or email, as we may not be readily available by phone. If you prefer to contact us by phone, please leave a voicemail with your name, callback number, and a brief message. Someone from our practice will return your call in 2-3 clinic days.  

Due to high call volume, we strongly encourage requesting appointments online for faster service. Current patients should use the patient portal for all inquiries.

Tuesday through Thursday 9 am ET to 5 pm ET. 

*We are closed Mondays, Fridays, weekends, & all federally recognized holidays. 

We are a Florida based practice therefore our sessions are in Eastern Time (EST/ EDT). 

At this time, we are accepting patients in Arizona, Florida, & Washington. Patients must physically be present in the state at the time of their appointment. If the patient is out of the state at the time of their appointment, their appointment will be cancelled, and this will be considered a late cancel/ no show. 

* To learn more about the service available in your state, click the link above.

No. All sessions are conducted via secure real time video and audio software. This allows you to seek care at a time and place that is most suitable for you.   Sessions are conducted no differently than in person visits. 

No. She is a psychiatric nurse practitioner with a  doctorate degree in advanced nursing practice. In psychiatry, nurse practitioners function similarly to a psychiatrist. Jade can assess, diagnose, treat, provide psychotherapy, and prescribe medication. 

With a nurse practitioner, you get the best of both worlds. Studies have proven that nurse practitioners provide quality and effective care with positive patient outcomes. 

Jade takes her time and focuses a lot on education and prevention, treating the patient as a whole, in addition to any psychiatric conditions being treated. 

We require a minimum of 48 hours’ notice prior to your scheduled appointment to avoid being charged the full session fee (based on our cash pricing). 

You can view our full cancellation policy and cash session pricing HERE

We are in network with the following insurance providers: 

• AETNA
• CARELON
• CIGNA
• OPTUM
• OSCAR
• OXFORD HEALTH PLANS
• UNITED HEALTHCARE

90-minute initial evaluations are $300

30-minute routine medication follow-ups are $150 

For those who are considered out of network, depending on your policy, you may be eligible for reimbursement for sessions you paid for out of pocket. We will gladly provide you with a superbill to submit to your insurance provider.

*This is not a comprehensive list of fees.  All fees are subject to change.

ALL patients, regardless of insurance status, are required to keep a credit card on file for all payments including copays, requested administrative services, etc. that will automatically be charged to the card on file at the time of service. In the event of failed and/or late payment, fees apply.

Though Jade is a family psychiatric nurse practitioner, services at this time are generally for adults, 18-64 years old. We do provide some services for older adults, 65 years and older. However, depending on their presenting symptoms, care may be better suited with a provider who sub-specializes in geriatric psychiatry. 

Jade treats various mental health conditions including ADHD, Anxiety, Bipolar Disorder, Depression, OCD, and PTSD.  However, she does not generally treat conditions such as psychotic disorders (i.e. schizophrenia, schizoaffective disorder, new onset psychosis, etc.), chronic suicidal ideation or self- harm, dementia, severe cases of bipolar disorder, eating disorders, or substance abuse. 

Jade, as an Air Force veteran herself, additionally specializes in military and veteran mental health conditions affecting service members and their families.  

No. We do not provide any evaluations other than for treatment purposes. We do NOT provide evaluations for concerns such as, but not limited to: disability, military/ VA, work, security clearance, concealed weapons, court orders, forensic, domestic violence, etc. 

We also do NOT provide letters for emotional support animals. 

Yes but on 2 conditions. We do provide a comprehensive psychiatric evaluation and QBCheck Testing which can support a diagnosis of ADHD. However, when conditions are significantly complexed, this may sometimes require an in-depth neuropsychological evaluation, which we do not provide. If necessary, we can refer you to someone who does. Secondly, first line treatment for ADHD generally involves controlled medications, which may not be appropriate for every individual. We also do not prescribe controlled medications in the states of Arizona, Maryland or Washington. There are, however, non-controlled medication options that can be prescribed for the treatment of ADHD, if medically necessary. 

To learn more about ADHD services at Mind Empowerment, visit our ADHD information page HERE

No. The QbCheck test provides objective data that supports clinical evaluations, but it is not a standalone diagnostic tool.

Yes, but only if medically necessary and appropriate for certain conditions in Florida only. 

*We do not generally prescribe or continue prescriptions for ANY benzodiazepines or controlled sleep aids in ANY state.